Job Responsibility:

This job posting was written by a human because we're looking for great people to join our team and provide outstanding service to our clients . Who are also awesome people, if this sounds interesting, read on.

To be considered for this role and to apply, please follow this link to complete our application and pre-interview assessment. Please allow up to 30 minutes to completed the assessment.

About Us

Tier 3 I.T. Solutions has been serving other businesses since 1990. Our expertise is in designing, implementing, and supporting the technologies used by our clients' businesses. We're guided by our mission to: Help build stronger businesses through thoughtful technology implementations. We are constantly pushing ourselves and our staff to grow, learn and excel to better serve our client's needs.

We believe in supporting the communities that have supported us and are therefore proud to sponsor the STARS Air Ambulance, Riseup Society of Alberta, Community Options, Horizons Centre, Leduc Regional Housing Foundation, and a myriad of other local community groups.

What's Different About Tier 3 I.T.?

There are a lot of IT companies out there who say they are “proactive”, but if you could peek behind the curtain, you'd find that most of them don't even know what the word proactive means. Many are just running from one fire to another trying not to get them or their client burned.

At Tier 3 I.T. Solutions we have built on our 30+ year heritage and invested the last three years re-designing our organizational chart, creating specific roles within our organization who are only doing proactive work on behalf of our clients. These teams are focused on improving the Stability, Security, Supportability, and Strategy of our clients' networks and businesses. It's our “secret sauce” and has allowed us to deliver results our competitors could only dream of.

To deliver on this promise we hire the people who are best suited to a specific function within the company so they can focus on what they do best and enjoy their time at work. Sound interesting? Check out the position we're currently looking to fill below.

Why Work at Tier 3 I.T.?

We believe that if we treat our people right, they'll do the same with our clients. So, we treat them fairly and with respect. We believe in a healthy work/life balance. We listen to our staff and include them in ongoing discussions about how we can improve our operations. Because of all this, our employees rate us highly in an annual culture and engagement survey that is benchmarked against hundreds of other IT Companies.

Our staff told us they wanted to work remotely, so we listened. Now, most of our staff work from home full time. We've helped them outfit their offices with appropriate equipment, we send them treats to celebrate their milestones, and we try really hard to get them connected to their coworkers, so they don't feel quite so isolated.



This simple change helps the environment, saves everyone money on the costs of commuting, and lets you enjoy the company of your favourite pet throughout the day.

We're grateful to have low turnover in our team and to have many key staff who have been working together for over 15 years. We believe this loyalty exists because our staff feel valued beyond the work they do and the pay they receive. This consistency has allowed us to provide consistent, reliable service to our clients and to maintain a consistent client base.

We're building on a solid foundation and are looking for people who are excited to jump in and give their best.

The Cyber Security Operations Technician is an instrumental component in our Proactive approach to technology management, and success for us and our clients. As part of our Automations team, the Cyber Security Operations Technician will design, deploy, monitor, assess, report, and support all aspects of our security stack. The ultimate goal of this position is to lower the risk of a cyber incident impacting our clients' businesses, while also improving the stability of their networks. In addition, the Cyber Security Operations Technician will design and deliver training content and sessions to internal and external parties to help raise awareness of the risks, and opportunities facing us and our clients. Developing and maintain robust Cyber Security practices across a diverse client base requires the coordination and support of multiple product vendors and the Cyber Security Operation Technician will continuously engage with these vendors to report problems, suggest enhancements, and improve overall security within these environments.

The essence of this role is to think and act proactively to increase protection and lower risk for us and our clients. However, the Cyber Security Operations Technician will also provide reactive support services to our team and our clients in the case of a security incident to investigate, remediate, and avoid future incidents. The lessons learned from one client or incident should be distilled into practices that can be shared and implemented across our entire client base. While a strong understanding of Cyber Security is valuable, this role also requires the ability to think creatively, to solve problems affecting multiple parties, and to communicate extremely well. Team collaboration and awareness of ongoing projects, changes, and solutions deployments are critically important to be successful in this role.

Primary functions of the Cyber Security Operations Technician:





- Stay up-to-date with security trends, vulnerabilities, and best practices.
- Assist in the continuous improvement of security operations processes and procedures for us and our clients.
- Educate our teams and clients about imminent risks and threats.
- Configure, monitor, analyze, and respond to security alerts generated by the security stack.
- Triage security alerts and incidents.
- Collaborate with the Operations Manager and the support teams to ensure effective incident response.
- Conduct investigations and initial analysis of potential security incidents.
- Follow established incident response procedures and workflows.
- Coordinate incident response efforts with cross-functional teams.
- Document and maintain accurate records of security incidents and their resolutions.

Qualification and Experience required:

- Scripting Logic and Basic Scripting Skills (Batch, Powershell, etc.)
- Strong foundation in computer, server, network, and cloud services configurations and operations(primarily Microsoft based platforms)
- Proven ability to analyze, assess, and resolve technology problems at scale

Subject Matter Expert in:

- Backup Solutions (Offsite and onsite solutions)
- Security Solutions (Endpoint Protection, Phishing Simulators, SSO/SAML Solutions, etc.)
- Network Technology (Firewalls, Switches, Access Points, etc.)
- Cloud Solutions (365 Exchange, Azure, SharePoint, OneDrive, etc.)
- Infrastructure Solutions (Servers, NAS/SAN, etc.)

Valuable Certifications:

- Sophos Central Overview Engineer (ET01)
- Sophos Endpoint and Server Engineer (ET15)
- Sophos Endpoint and Server Technician (S80)
- Sophos Firewall Engineer (ET80)
- Sophos Firewall Technician (S80)
- CompTIA Security+
- CompTIA CySA+

Other Considerations:

Certifications or education related to:

- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA Secure Cloud Qualified (CSCP)
- CompTIA Security Analytics Professional (CSAP)
- Certified Incident Handler (GCIH)
- Certified Ethical Hacker (CEH)
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Offensive Security Certified Professional (OSCP)
- Certified Security Analyst (ECSA)
- 5 Years of relevant IT Experience

To be considered for this role and to apply, please follow this link to complete our application and pre-interview assessment. Please allow up to 30 minutes to completed the assessment.

Job Types: Full-time, Permanent

Pay: $27.00-$37.00 per hour

Additional pay:

- Overtime pay

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Tuition reimbursement
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Remote

📌 Cyber Security Technician (Canada)
🏢 Tier 3 I.T. Solutions
📍 Canada