Lead the design, development, implementation, and support of IVR and Contact Center applications.Solid experience in IVR and Contact Center platforms (e.G., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).Experience in contact flow design, call routing, self-service solutions, and speech recognition.Knowledge of CTI integration, APIs, web services, and backend system integrations.Experience with cloud-based contact center solutions and telephony technologies.Strong project management and stakeholder management skills.Familiarity with Agile/Scrum methodologies.Excellent problem-solving, communication, and leadership skills.
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📌 Ivr-Contact Centre Engineer (Winnipeg)
🏢 apptoza
📍 Winnipeg
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