Drive retention and growth at Clio through SaaS customer success, AI-powered analytics, and strategic account engagement. This recent role supports high-value customers.As a Senior Customer Success Manager, you will build trusted adviser relationships across accounts, integration partners, and stakeholders. You will connect Clio products with strategic business goals. Your work includes executive reviews, adoption, workflow optimization, and measurable customer outcomes.Key Responsibilities:
Establish trusted adviser relationships with high-value accountsPresent AI-powered analytics and actionable customer insightsFacilitate executive business reviews and measure ROIDrive adoption, renewals, upsells, and customer satisfactionCoordinate customer needs across Product, Sales Engineering, and departmentsRequirements:
Four or more years of SaaS CSM experienceExperience driving retention, growth, and advocacyPrevious ownership of Customer Success KPIsExperience developing processes and leading change managementExperience using Gainsight, Totango, or ChurnZeroBring strategic account management, customer advocacy, and SaaS expertise to Clio's AI-powered legal technology customers.
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