About Us: At Kaneff, we pride ourselves on providing exceptional property management services across a diverse portfolio of residential properties. We are looking for a highly organized and detail-oriented Residential Operations Administrator to join our Residential Division. This is a key role that supports the smooth operation of a large portfolio of 1,800 apartments while contributing to the success and growth of our team.
Responsibilities:
All administrative functions for Capital Projects in the Residential Apartment portfolio.
- This includes digital filing of all contracts, change orders, work schedules, drawings, field reports, photo's, manuals etc.
- Preparation and posting of all project notices to be displayed in the building.
- Preparation and site delivery follow-through of all tenants notice to enter for in suite work
- Regular communication with the project team leaders as to the work schedule, status and detail of work & unit specific issues.
- Processing contractor payment draws (invoices) including monitoring contract payment schedule, work value to date, invoiced to date, holdback amount through to disbursement of cheque to contractor.
- Point of contact for resident concerns and/or complaints as pertaining to capex project. Hands on direct communication as required to facilitate adherence to the construction schedule.
- Assemble documentation as required for legal purposes. Liaise with legal representative throughout the Landlord Tenant Board processes.
Supervise and provide guidance and support to residential property administration team
- To enable clear and timely responses to resident inquiries and administrative and month end schedules are adhered to.
- Act as a second level of review for rental applications and provide necessary training on application processing and decision making.
- Monitor and review tenant delinquency reports to ensure proper and timely filing of delinquent accounts to LTB by the property administrators.
- Review tenant arrears regularly, provide guidance and strategies to facilitate collection.
Provide escalated response and confirmations to residents as necessary
Work with Property manager to facilitate clear communications to residents regarding resident and landlord expectations, building rules and guidelines.
Liaise regularly with collection company as point of contact, liaise with legal representatives as necessary regarding LTB hearings providing documentation and direction if required.
Special projects as per Director -Multi-Family Residential
Qualifications:
- Proficiency in MS Office and Yardi Voyager.
- Completion of post-secondary education.
- Valid driver's license.
- Property Management certifications (an asset).
- Strong interpersonal, oral, and written communication skills.
- Exceptional organizational and time-management abilities.
- Knowledge of the Residential Tenancies Act (RTA) and familiarity with the LTB.
- Ability to independently analyze and make confident decisions.
Why Join Us? Kaneff offers a collaborative and supportive workplace where your skills will be valued, and your professional growth encouraged. Be part of a team dedicated to excellence in residential property management.
Job Types: Full-time, Permanent
Pay: $55,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
Perks:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care