Build Salesforce Service Cloud and Agentforce solutions as MRI Software’s Product Owner for Client and Digital Support. Use AI coding tools directly.This individual contributor owns the client and digital support product area end to end. You will configure, prototype, and code across Salesforce platforms and adjacent tools. The work connects case management, self-service, knowledge, chat, telephony, and ticketing systems.Key Responsibilities:
Own roadmaps, priorities, and outcomes across support productsBuild functionality using Service Cloud, Agentforce, Flows, LWC, and ApexDesign integrations across support systems and knowledge platformsTune AI deflection and measure containment, accuracy, and escalationsLead UAT, rollout, documentation,



and enablement activitiesRequirements:
Deep hands-on Salesforce Service Cloud configuration expertiseWorking knowledge of Zendesk, ServiceNow, Intercom, Freshdesk, or similarExperience shipping products using Claude Code or comparable platformsUnderstanding of support operations, escalation, queues, and knowledge managementCross-functional delivery experience with end-to-end ownershipApply Salesforce, Agentforce, AI development, and support systems expertise to improve client experiences at MRI Software.
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📌 Salesforce Support Product Owner (Winnipeg)
🏢 MRI Software
📍 Winnipeg