Job Responsibility:

Location: Abbotsford, BC

We're Growing - Join Us!

We are a leading tech employer located in the Fraser Valley since 1990, and a Top 100 Tech Company in British Columbia, that prides itself in ensuring a work/life balance and personal growth for all of our employees. At SpeedLine, you'll work with experienced, dedicated, fun people to create and support our innovative point of sale (POS) software products. Built on the latest cloud technologies, our products help restaurant operators and chain executives across North America succeed.

Benefits:

- Extended health, dental, vision care, as well as travel and life insurance.
- Annual salary and performance reviews, with regular one-on-one coaching sessions.
- Career development, comprehensive training, and tuition reimbursement.
- Ongoing refresher training and associate programs, to support your professional growth, career path, and long-term success.
- Company support for employee wellness, fun, and giving back through Health & Wellness, and Giving committee events and initiatives.
- Onsite, digital and offsite staff social events throughout the year hosted by our Social Committee.
- Comfortable, business casual dress.
- Customize your work space or work from home where applicable.
- Employee and peer formal recognition programs.
- A dynamic team of 90+ employees with a great balance of longer tenured employees and newer team members, all of whom are excited to offer support and guidance to our new arrivals.
- End of year holiday party with meal and prizes.

Amenities:

- Games Room with ping pong, darts, foosball, and rod-hockey.
- Comfy, relaxing lounge with a big screen TV.
- Multiple kitchenettes convenient to each department.
- Spacious main lunch room with fully functioning kitchen (don't just bring your lunch, make it fresh) and a balcony to enjoy your coffee or lunch outdoors.
- Free parking, employee Wi-Fi, as well as, coffee, tea, and hot chocolate
- Nearby shopping and restaurants.

Position Overview:

The Development Support Specialist's (DSS) primary responsibilities are to ensure the ongoing successful operation of SpeedLine's customers' POS systems and ensure that quality standards are adhered to in the development of SpeedLine's software solutions.

Our expanding Development team is seeking an outstanding development support specialist to help tackle the exciting technical opportunities ahead and leverage the industry's best software quality practices to add value to our products and services.





To help you achieve your personal and professional goals, we offer the flexibility of a hybrid working model that includes a combination of in-office and remote work.

Some Key Responsibilities:

- Perform Quality Testing on software enhancements, bug fixes, etc., and identify risks as early as possible in the Software Development Life Cycle.
- Document, troubleshoot, and isolate problems encountered during testing.
- Participate in the design discussions for enhancements to the company's products, and test planning, creation, and execution of test cases.
- Research current hardware and software products as directed by the Development Manager.
- Review and edit end-user documentation created by the Technical writing team.
- Review and revise the Quality Assurance processes based on industry standards and practices.
- Continuously review project management systems to refine feature requests and defect reports with additional details as necessary.
- Participate in triaging custom development and defect requests.
- Contribute to preparing business requirements documentation for Development related projects.
- Contribute to the growing development knowledge base in the company.
- Analyze symptoms of technical problems and research solutions.
- Record and report on development statistics, feature requests, performance issues, and suspected bugs.
- Increase capabilities of the Trainers and Support team by documenting symptoms, causes, and solutions and providing coaching to technical problems.
- Provide advanced technical support to assigned prospects, customers, and partners.
- Collaborate with third-party vendors as necessary to resolve technical problems.
- Act as point of contact for technical escalations to the Development team, and liaise with other departments providing support for escalations.
- Partner with the Training Specialist to develop training plans for new or updated products.
- Participate in the first deployment and testing by assisting the Support Department in managing the customer release testing program.
- Provide solutions to reduce technical issues generating high call volume.




- Analyze support trends and forward recommendations to the Development Manager for action.

Skills We Require:

- Post-secondary degree, diploma, or certificate program in a related field (Preferred).
- Knowledge and experience of software development methodologies, including Software Development Life Cycle (SDLC).
- Conversant in programming languages, databases and SQL queries, as well as, knowledge and experience in advanced operating systems, networking, and system support.
- Strong analytical, project management, and problem-solving skills.
- Exceptional organizational, communication, teamwork, follow-up, and customer service skills.
- Attention to detail, and the ability to multitask, and react quickly to changing priorities.
- Excellent typing and professional writing skills.
- Available to work a flexible schedule, and have and maintain reliable transportation.

Salary Range:

$56,000 - $66,000 annually

To Apply:

Clearly outlining your relevant experience, please include, using PDF format only, your resume and cover letter with the subject line "Development Manager - Your Name".

No telephone inquiries please. Must be eligible to work in Canada.

We would like to thank all candidates in advance for their interest. Only those considered for an interview will be contacted.

To obtain more information and view our “Working at SpeedLine” video, visit our website at

Job Types: Full-time, Permanent

Pay: $56,000.00-$66,000.00 per year

Benefits:

- Company events
- Employee assistance program
- Extended health care
- Versatile schedule
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you legally entitled to work in Canada? (Please note: Failure to answer this question could result in disqualification to application.)
- Are you able to reliably commute to our office in Abbotsford, BC? (Please note: Failure to answer this question could result in disqualification to application.)
- Do you have knowledge and experience of software development methodologies, including Software Development Life Cycle (SDLC)? (Please note: Failure to answer this question could result in disqualification to application.)
- Are you conversant in programming languages, databases and SQL queries, as well as, knowledge and experience in advanced operating systems, networking, and system support? (Please note: Failure to answer this question could result in disqualification to application.)

Work Location: Hybrid remote in Abbotsford, BC V2T 5W5

📌 Development Support Specialist (Quality Assurance) (Abbotsford)
🏢 SpeedLine Solutions
📍 Abbotsford