Support hotel technology across Toronto with Microsoft expertise and 24/7 systems assistance at the Chelsea Hotel, Toronto. Help guests, clients, and colleagues resolve technical issues.

The IT Support Specialist provides technical support for hotel systems on a 24/7 basis. You will support WiFi for in-room guests and meeting room clients while assisting the Systems Manager and Director of IT. Your work spans desktop systems, communications components, hardware, software, applications, databases, and user access.

Key Responsibilities:

- Diagnose and resolve software, hardware, and application problems
- Configure, install, maintain, and troubleshoot desktop systems
- Resolve tickets and implement fixes to minimize downtime
- Maintain colleague system access and technology resource inventories




- Create technical documentation and improve IT processes

Requirements:

- Previous experience providing IT support
- Microsoft and hospitality application knowledge is an asset
- Hotel systems experience, including Micros, Opera, Kronos, or Insync, preferred
- Degree or equivalent IT or Systems work experience preferred
- Effective written and verbal English communication

Apply technical support, troubleshooting, and communication expertise to maintain Chelsea Hotel, Toronto systems and guest connectivity around the clock.

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📌 Hotel IT Support Specialist Toronto
🏢 Langham Hospitality Group
📍 Toronto