Shape BPO vendor strategy and accountability at Affirm, combining performance analytics with executive governance in a remote-first Operations workplace.This senior Partner Manager role leads performance and transformation across Affirm’s global BPO vendor network. You will manage customer experience, service levels, compliance, and quality assurance outcomes while supporting strategic partnerships. Success requires vendor expertise, analytical judgment, and influence across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management.Key Responsibilities:




Drive vendor excellence and customer satisfaction across global operationsRun quarterly business reviews and senior-level vendor escalationsPartner with analysts to define metrics and business dashboardsDiagnose performance gaps and validate trends through dataTranslate vendor insights into cross-functional improvement actionsRequirements:
Eight-plus years of vendor, BPO, operations, or related expertiseAbility to define analytical questions and build useful toolsProven vendor accountability through governance and scorecardsExperience leading complex programs across multiple functionsClear communication with internal and vendor executivesUse BPO management, performance analytics, and executive influence to strengthen vendor outcomes and customer experiences for Affirm.
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📌 Bpo Vendor Performance Director (Winnipeg)
🏢 Affirm
📍 Winnipeg