Drive exceptional onboarding experiences with Cloudbeds as the North America Mid-Market Onboarding Lead. This remote role involves leading teams and consulting on best practices for hospitality software.
As the Mid-Market Onboarding Lead, you'll oversee the onboarding journey for independent hotels and multi-property groups in North America. You will manage Onboarding Project Managers and Coaches while personally guiding key accounts. The role combines team leadership with hands-on involvement to ensure successful software transitions from systems like Opera to Cloudbeds.
Key Responsibilities:



- Lead and coach the North America onboarding team - Review calls and train on customer interaction techniques - Manage onboarding for key strategic accounts - Address risks in at-risk onboardings effectively - Conduct regional training for new hires
Requirements: - 5+ years in hotel operations or hospitality technology - 2+ years managing customer-facing teams - Proven experience with multi-property hotel implementations - Robust understanding of hotel operations - Spanish fluency at a business-professional level
Use your hospitality expertise and project management skills to enhance Cloudbeds’ client onboarding experience.#J-18808-Ljbffr

📌 Onboarding Lead For North America At Cloudbeds (Winnipeg)
🏢 Cloudbeds
📍 Winnipeg