Our partner is looking for an IT Support Analyst – Application Operations based in Canada. Join a dynamic IT operations environment supporting critical banking applications and ensuring reliable, secure, and efficient system performance. You will work closely with developers, software vendors, and internal IT teams to troubleshoot application issues and improve operational stability. Your responsibilities will span application monitoring, configuration management, incident resolution, and user access administration. You will also contribute to process automation, knowledge sharing, and continuous service improvement. This opportunity is ideal for an analytical, proactive IT professional who enjoys solving complex technical problems and supporting business-critical applications in a collaborative environment. Accountabilities - Analyze recurring IT incidents, identify root causes, and implement sustainable corrective measures to improve application reliability and reduce service disruptions. - Investigate, reproduce, and troubleshoot application errors in test environments, collaborating with developers, software vendors, and internal technical teams to resolve issues efficiently. - Monitor banking applications and IT systems, optimize existing monitoring processes, and identify opportunities for automation and operational improvements. - Provide first- and second-level application support, contributing to major incident management through fault diagnosis, prioritization, resolution coordination, and stakeholder communication. - Process user access requests and maintain permissions in accordance with internal security policies and access management standards.



- Document technical investigations, workarounds, configuration changes, and incident resolutions while maintaining accurate and up-to-date knowledge base documentation. - Support continuous improvement initiatives across application operations, incident management, monitoring, and IT service delivery. Requirements - Previous experience in IT application support, application operations, or a similar role, ideally within a complex enterprise or financial services environment. - Solid understanding of incident management, problem management, troubleshooting methodologies, and IT service management processes. - Experience using IT service management and documentation tools, particularly Jira and Confluence. - Strong analytical and problem-solving skills, with the ability to investigate complex application issues systematically and develop practical, long-term solutions. - Technical understanding of application environments, system configurations, monitoring processes, and software troubleshooting. - Strong communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, and external software providers. - Very good German and English communication skills, both written and spoken. - Experience with monitoring tools, particularly Splunk, and basic SQL knowledge for troubleshooting and data analysis are advantageous. - Familiarity with banking applications, financial services regulations, and IT security policies is a plus. Benefits - Work from home: The original listing advertises a worldwide remote arrangement; Fixed-term employment contract.

📌 Remote IT Support Technician (Canada)
🏢 Jobgether
📍 Canada