Pharmacy Assistant role supporting specialty pharmacy workflows including prescription intake, benefit verification, prior authorization, and fulfillment activities. The position coordinates documentation, tracks operational issues, and communicates across pharmacy teams and external contacts to maintain compliance and service continuity.
Responsibilities
Coordinate documentation and handoffs for prior authorization and clinical review requests
Review claims, orders, refills, shipments, and inventory to identify and correct discrepancies
Track backorders, substitutions, and product availability issues
Document workflow activity and issue resolution for compliance and audit purposes
Communicate operational status and missing information to internal and external stakeholders
Requirements
- High school diploma or GED
- 2+ years pharmacy support, healthcare operations, or claims processing experience
- Pharmacy technician certification preferred
- Robust documentation and record-keeping skills
- Ability to communicate with pharmacists, technicians, payers, and service teams