Lead bilingual client onboarding and service for Commercial Banking clients at CIBC, guiding teams across Canada with solid relationship management. The work arrangement balances on-site and remote work as discussed during interviews.

As Director, Client Onboarding & Service, you will lead a high-performing team within financial services. You will oversee onboarding execution, escalations, client solutions, and coordination with sales and relationship management. Your leadership will support operational excellence, risk management, process improvement, and consistent client experiences.

Lead and coach the Client Onboarding & Service team

Oversee onboarding execution and service activities across Canada

Manage client and team escalations promptly and professionally

Strong procedures, controls, risk management, and judgment knowledge

Microsoft Office experience, including Excel and PowerPoint

Fluency in French and English

Bring bilingual leadership, client service expertise, and operational discipline to CIBC’s Commercial Banking onboarding team across Canada.

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📌 Bilingual Manager, Client Service (Montreal)
🏢 CIBC
📍 Montreal