Operations Manager (General Interest - Ongoing)
This includes Canadian citizens, permanent residents, and individuals who already hold a valid work permit. Unfortunately, we are not able to provide visa sponsorship or engage international contractors (including those based in the U.S.A.) Director of Travel Operations
Moniker’s corporate travel and events business is expanding, and we are looking to hire talented and passionate people to support the team as we grow. Ideal candidates will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe.
Position Overview: The Operations Manager role will be a part of the Travel Operations Team, and oversee a Pod of Trip Planners in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe. They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves. Project Management: Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation
Budgets, Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions
Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule
Delegation of all program related tasks through our internal project management tool to Trip Planning team; oversight for ensuring the project is on track and executed on schedule
Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses




Tracking of Accounts Payable to outside suppliers / vendors; Accounts Receivable from client payment schedule
In office Execution: Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats
Main point of contact with Clients/Accounts; Participation in site inspections and site visits
Has 4+ years of project management experience overseeing a team in a remote office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks
Comfortable managing a team, holding team meetings, tracking OKR’s and providing regular feedback
Possesses leadership qualities to motivate and enable your team's success and inspire a shared vision for the trip
Works well with complex logistics and is excited by the challenge of planning and operating excellent programs for our clients

Wants to work in a small-business environment, learn along the way, and grow with the job, even if it means a little less structure or formalized training and processes compared to a typical ‘corporate’ cubicle job
A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations
Is well travelled and brings knowledge and insight from destinations around the globe
The base starting salary is CAD$80,000-$85,0000 with OTE an additional $7,500-$15,000 through on-site Guiding Fees, and an additional 10% of your salary per year through performance-related bonuses.
Travel
There will be significant travel related to this role as it is an essential requirement for this position. As such, the expectations are you should be prepared to be away from home and able to travel for 5-6 programs per year, at 4-5 nights on average per program. This is in addition to our two Monikons (our internal team retreats which happen twice a year, in January and August, for 4 nights each), and the occasional Site Visit with a client.
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📌 General Manager Management/Operations (Montreal)
🏢 Moniker Partners
📍 Montreal