Shape Definity’s generative AI contact center strategy through hybrid work, combining cloud architecture, automation, and conversational technologies.As a senior hands-on Technical Lead, you will architect scalable, secure, and resilient customer experience solutions. The position connects business requirements with enterprise SaaS and CCaaS delivery, including routing, scripting, recording, and CRM integrations. You will collaborate with AI, data engineering, and cross-functional teams.Key Responsibilities:
Translate business requirements into secure technical solutionsIntegrate generative AI, automation,



and conversational capabilitiesDeliver real-time integrations and event-driven architecturesEvaluate emerging technologies through proof-of-concept initiativesPromote engineering practices through leadership and mentorshipRequirements:
Seven-plus years delivering enterprise contact center solutionsTwo-plus years developing AI-powered customer experience solutionsStrong cloud, enterprise integration, API, and CRM experienceExperience with Google CCAI, GECX, Five9, Genesys, or equivalentKnowledge of REST APIs, microservices, DevOps, and AI governanceBring generative AI architecture, cloud integrations, and technical leadership to Definity’s evolving contact center ecosystem.
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📌 Generative Ai Contact Center Architect (Winnipeg)
🏢 Definity
📍 Winnipeg