Director, Business Effectiveness
- Capital Markets# CIBC Careers — Current Opportunities## Director, Business Effectiveness
- Capital MarketsApply: Toronto, ON: Full time: Posted Today: End Date: November 13, 2026 (13 days left to apply): 2619783We’re building a relationship-oriented bank for the modern world. comWhat you’ll be doing The goal of CIBC’s Capital Markets business is to be the premier client-focused Capital Markets based in Canada. To deliver on this, the Capital Markets arm of CIBC provides a wide range of credit, capital markets, investment banking, merchant banking and research products and services to government, institutional, corporate and retail clients in Canada and in key markets around the world. Within the Chief Administrative Office (CAO) team, reporting to the Managing Director, Business Effectiveness, the Director, Business Effectiveness will champion the management, improvement and execution of key business growth and governance processes as well as strategic initiative development and execution.*Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.*How you’ll succeed* AI Enablement - Develop and maintain a Capital Markets-wide prioritized pipeline of AI use cases including documenting requirements and benefits. Development of materials to provide regular updates to senior executive leadership on progress with AI infrastructure and business value realization.
* Development and execution of strategic initiatives - Lead and execute on key growth initiatives to drive business growth and operational excellence for CIBC Capital Markets.



Governance process support - Own and evolve governance frameworks that detail processes to oversee specific changes made by Front Office teams.
* Leverage data-driven insights to recommend improvements that drive impact. Lead initiatives to streamline operations, implement best practices, and ensure the division is well-positioned to adapt to changing business needs.
* Presentation, Committee and Executive Update Support - As required, set agendas and prepare presentations and written updates for senior executive stakeholders across Capital Markets, the Chief Administrative Office and the broader enterprise related to programs under this role’s leadership. Creative Problem Solving - Demonstrated ability to thrive in ambiguity, understand business context quickly and connect the dots. Continuous improvement is part of your DNA. 10+ years of financial services industry-related experience, specifically within Capital Markets. You can demonstrate knowledge of capital markets functions, operations, and products. You have business management, business effectiveness, and/or project management experience.
* In Business, Commerce, and/or equivalent field.
* You give meaning to data. You are a problem solver, utilizing strong analytical skills, judgment and change implementation capabilities.




* You know that relationships and networks are essential to success. You have strong communication and interpersonal skills in order to develop, manage and leverage relationships with employees at all levels in the organization, internal and/or external business partners.
* You have theability to establish key processes that are not necessarily well defined, initiate design and development where no processes exist and make improvements and refinements where process efficiency and effectiveness opportunities exist.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a advantages program\*, defined benefit pension plan\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
* a paid day off dedicated for you to use to invest in your growth and development.\*You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
* We use artificial intelligence tools during the recruitment process. Job LocationToronto-141 Bay, 14th FloorEmployment TypeRegularWeekly Hours37.5Skills**Business Effectiveness, Business Processes, Capital Markets, Concept Development, Critical Thinking, Customer Experience (CX), Customer Service, Innovation, Leadership, Long Term Planning, Project Management, Strategic Objectives #

📌 Director, Business Effectiveness (Toronto)
🏢 CIBC
📍 Toronto