ERP Implementer – Total ETO Inc.

Full-Time · Remote · Engineer-to-Order ERP

About the Role

We implement a purpose-built cloud ERP platform for small to mid-sized engineer-to-order (ETO) manufacturers. As Implementation Lead you will own the complete onboarding journey for the clients assigned to you from project kick-off until they are moved into the Support phase of their lifecycle. You will be the primary point of contact, subject-matter expert, trainer, and project manager throughout each engagement.

Implementations run over many months, and key objectives are to keep clients moving purposefully forward, with minimal delay, towards completion and long-term retention. Each Implementation Lead manages 6 to 12 active implementations concurrently, working on discovery, configuration, data preparation, module-by-module training, project management meetings, specification of customizations built by our development team and go-live coaching.

Job Type: Full-Time Remote, Permanent

Salary range: $70,000 - $90,000 salary range reflects experience and the unique skills each candidate brings to the role.

What You'll Do

Configuration and Coaching

- Conduct discovery sessions to understand each client's business processes, data structures, and operational requirements.
- Map client workflows to system capabilities, identifying configuration options and documenting decisions clearly.
- Guide data migration and preparation, helping clients organize and validate the information needed to populate the system.
- Coordinate go-live readiness/UAT and provide hands‑on support through the transition period.

Training & Knowledge Transfer





- Deliver module‑by‑module training tailored to each client's role structure and learning pace.
- Build client confidence and self‑sufficiency, reducing dependence on ongoing support after go‑live, and ensuring that our software is fully embedded in the client’s business.

Reporting & Data Integration

- Gather client requirements for custom reports and custom integrations.
- Collaborate with internal technical resources to translate business reporting needs into deliverable outputs.
- Work with clients to validate that customizations are fit for purpose, report issues to internal technical resources, and iterate as necessary.

Project Management

- Maintain explicit implementation timelines and provide regular status updates for each active engagement.
- Adapt your PM approach to client expectations — lightweight check-ins for some, more structured project governance for others.
- Proactively surface risks, delays, and scope questions before they become problems.
- Hold client accountable for their deliverables and keep them continuously moving towards UAT (user acceptance testing) and go‑live.
- Communicate progress updates clearly and consistently to client stakeholders.
- Keep implementation effort within scope while adhering to the primary objective of client retention.




- Closely track progress of T&M; work versus approved estimate and ensure work is submitted for billing — accurately, fairly, and in a timely manner.

Record Keeping

- Faithful and accurate recording of time spent on client work in Total ETO’s PSA system (Autotask), submitted weekly by the end of the first working day of the following week.
- Concise, well curated, notes relating to each client kept in the corporate file repository (SharePoint).

What You Bring

Required

- Demonstrated experience implementing, configuring, or administering enterprise software — ERP, CRM, or similar business applications.
- Comfort working inside complex, multi-module database applications and an ability to learn new systems thoroughly and quickly.
- Working knowledge of relational database concepts.
- Strong client-facing communication skills: you can translate technical concepts for non-technical users and business process language for technical audiences.
- Genuine ability to run multiple concurrent projects without letting details fall through the cracks.
- Self-directed work style suited to a fully remote environment — you manage your own time, flag issues proactively, and don't need close oversight to stay on track.

Nice to Have

- Experience in or working knowledge of engineer-to-order or make-to-order manufacturing environments — job costing, BOMs, routings, shop floor, or similar.
- Familiarity with ERP modules common to manufacturing: inventory, purchasing, production, quoting, or financials.
- Formal project management training or certification (PMP, CAPM, or equivalent).
- Experience supporting clients across multiple time zones.

Work Environment & Schedule

This is

📌 ERP Implementer (Burlington)
🏢 Total ETO
📍 Burlington