Job Description Job Posting: IS Workforce Manager

Current work authorization for Canada is required for all openings. This is a full-time regular role. You will be working on a adaptable hybrid schedule as part of Fidelity's dynamic working arrangement.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

What You'll Be Doing

The Project Governance Office (PGO) manages the portfolio of projects for Fidelity Investments Canada (FIC), focusing on prioritization efforts in order to meet FIC's regulatory obligations and strategic business development, and ensure adequate capacity planning for Information Services (IS) and Business resources. The IS Workforce Manager drives solutions and strategies that maximize effectiveness and efficiency in resource planning, forecasting and scheduling. The IS Workforce Manager will leverage organizational and analytical skills to outline the best use of time and resources to meet prioritized business needs within the technology portfolio of initiatives and activities Establish and maintain IS resourcing models,



including long and short-term forecasts, and ad hoc modeling to inform IS staffing, budgeting, workload distribution, strategic and tactical leadership decisions, and support achievement of IS objectives to serve the business. Provide IS resource recommendations and help influence decisions/outcomes while building and maintaining key relationships with IS leadership and other business departments. Understand IS workforce related processes in order to aggregate and analyze data to prepare and report trends and insights that inform decisions and strategies to allocate resources to priority projects or initiatives. Continuously improve processes and efficiencies including maintaining robust IS workforce management process documentation and communicating changes to appropriate audiences. Monitor IS resource allocations and performance against key IS activities and projects including identifying unexpected workload or staffing variations, and proactively reporting trends to assist IS management in addressing capacity issues and potential delays in delivering projects or initiatives. Support a wide variety of tasks and requests from IS Executives, Directors, Managers and business stakeholders including resource schedule change/move requests, resource forecasting by IS department / by project and cost-benefit analysis for options to augment current IS resourcing to meet business needs (e.g.



contracting, professional services). Other duties as assigned.

What We're Looking For

- University degree (Accounting/Financial/Business Management) or equivalent experience.
- A minimum of 3 years' experience.
- Expert resource management, capacity planning and forecasting for projects and activities.
- Strong organizational and planning skills.
- Excellent data analytics and problem-solving skills.
- Working knowledge of technology services, systems and project management methodologies.
- Excellent written and verbal communication / presentation skills; ability to demonstrate an understanding of business needs and interests and communicate the broader picture to all stakeholders.
- Effective relationship management, influencing, conflict resolution and change management skills.
- Self-starter with the ability to pivot tasks quickly - prioritize and reprioritize to maintain effective and efficient operations as well as ensure expectations are properly managed.
- Expert in Microsoft Productivity Tools (O365, MS Office) work experience.
- Nice to have: Certified Workforce Planning Professional (CWPP).
- Banking or Finance industry related experience is preferred.
- Experience with Tableau or other Data Visualization tool.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow. For this role, your total rewards include:

- Base Salary and Discretionary Performance Bonus: A competitive annual range of $105,000 to $129,000, based on your experience and qualifications.
- RRS

📌 IS Workforce Manager (Toronto)
🏢 080 Fidelity Investments Canada ULC
📍 Toronto