Lead Salesforce customer success through AI-enabled account leadership, Sales Cloud adoption, and Service Cloud optimization in an office-versatile role. Build value alignment across business and technical stakeholders.

As a Customer Success Manager, you own Signature deliverables, customer experience, renewal, and expansion throughout the Signature lifecycle. You advise executives and operating teams while applying Salesforce solutions to business challenges. The work includes enablement, usage measurement, technical health reviews, and risk management.

Key Responsibilities:

- Own customer accountability for Signature deliverables and experience
- Align Business Value and Technical Goals with Signature offerings
- Drive Sales Cloud and Service Cloud feature adoption




- Conduct quarterly usage and technical health reviews
- Escalate complex automation, data, routing, and integration questions

Requirements:

- Three or more years of relevant industry experience preferred
- Three to four years supporting Sales Cloud and Service Cloud customers
- Knowledge of Sales Cloud and Service Cloud core features
- Understanding of sales, service, automation, and escalation processes
- In-office attendance at least three days weekly

Bring customer accountability, Salesforce expertise, AI awareness, and stakeholder leadership to Signature customer success.

📌 Salesforce Customer Success Manager (Toronto)
🏢 110 salesforce.com Canada
📍 Toronto