Location: Remote|Type: Full-Time, Permanent|Level: Intermediate

THE OPPORTUNITY

Uzado is a Canadian compliance-led Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Richmond Hill, Ontario. We deliver end-to-end IT, cybersecurity, and compliance solutions to B2B clients across Canada and the United States under our guiding promise: Reliability Today. Resilience for Tomorrow.

We are looking for a Manager level candidate to join our operations team at the intermediate/senior level. This is a hands‑on leadership role — you will own day-to-day service delivery across a portfolio of managed clients while mentoring junior technicians and acting as a technical escalation point. You will bridge SecOps and ITOps, ensuring our clients stay secure, compliant, and operationally resilient.

This role is ideal for someone who has grown beyond pure individual contributor work and is ready to lead a small team, own client relationships at the technical level, and shape how Uzado delivers managed services.

Compliance is not an add‑on at Uzado — it is the lens through which we deliver every security and IT serv

WHAT YOU'LL DO

- Lead and mentor a small team of managed security and IT analysts; set priorities, review work, and support professional development.
- Serve as the primary technical escalation point for your team and for client issues that exceed tier‑1/2 capacity.
- Oversee day‑to‑day ticket queue management in ConnectWise, ensuring SLAs are met and client expectations are actively managed.
- Conduct regular one‑on‑ones and contribute to performance reviews for direct reports.
- Participate in on‑call rotation for after‑hours escalations.





Security Operations (SecOps)

- Manage and monitor EDR/XDR platforms (SentinelOne, Huntress) across client environments; triage and investigate alerts.
- Oversee SIEM monitoring workflows, fine‑tune alerting rules, and drive threat investigation to resolution.
- Lead vulnerability scanning and remediation cycles using Qualys; produce client‑facing risk reports and remediation road maps.
- Administer managed phishing simulation and security awareness training programs (KnowBe4 / Huntress SAT); report on outcomes monthly.
- Support incident response activities — contain, investigate, and document security incidents in partnership with client CIRT teams.
- Leverage UEBA capabilities (Gurucul) for advanced behavioural threat detection on applicable client environments.

IT Operations (ITOps)

- Manage client Microsoft Azure and Microsoft 365 (O365) environments — user provisioning, licensing, configuration, and health monitoring.
- Administer Okta identity and access management deployments; enforce MFA policies and access governance.
- Oversee Fortinet firewall management — rule reviews, patching, and configuration changes aligned to change management processes.
- Coordinate proactive patch management cycles through ConnectWise RMM; track compliance and resolve exceptions.




- Maintain asset visibility and inventory accuracy using Lansweeper across managed client environments.
- Support network and cloud infrastructure management; assist with migrations and hosted workload management as required.

Compliance & GRC Support

- Support client SOC 2 Type II and other compliance programs using Vanta; help clients maintain continuous control evidence and audit readiness.
- Assist the compliance team in executing gap assessments, control implementation, and audit preparation activities.
- Identify and document security and IT risks; elevate material findings to senior leadership and the client.
- Ensure all managed services documentation is current and meets Uzado's compliance obligations.

Client Relationship Management

- Build and maintain solid technical relationships with client IT contacts; communicate proactively on risks, remediation, and service status.
- Participate in client service reviews; prepare and present performance reporting and metrics.
- Identify opportunities to expand services in existing accounts and relay these to the account management team.

WHAT YOU BRING

Experience

- 3–6 years of hands‑on experience in managed IT and/or managed security environments.
- At least 1–2 years in a lead, senior, or team‑lead capacity — formal title not required, but demonstrated ownership of outcomes.
- Track record of managing client relationships and delivering against SLA commitments in an MSP/MSSP context.
- Experience working in a multi‑tenant environment with responsibility for multiple client accounts simultaneously.

Technical Proficiency

Candidat

📌 Manager, Security (Richmond Hill)
🏢 Uzado
📍 Richmond Hill