Technical Account Managers in Orillia use product expertise and troubleshooting skills while working onsite with customers three to four days weekly.
At Axon, this customer-facing position serves as a trusted advisor and primary technical partner for key customers. You will support deployments, adoption, and product value while understanding operational goals, managing risks, and resolving technical challenges. The role includes 30% travel, predominantly throughout Ontario.
Key Responsibilities:
- Serve as Axon’s primary technical customer liaison
- Provide tier two troubleshooting and resolve support issues
- Train customers on Axon products
- Monitor KPIs and service level requirements
- Communicate risks, progress, feedback, bugs, and trends
Requirements:
- Five or more years in IT support or deployment
- Experience managing customer relationships and technical projects
- Experience with law enforcement or government agencies
- Knowledge of routing, switching, Wi-Fi, and telecommunications
- Understanding of change management and IT networking concepts
Bring customer partnership, technical troubleshooting, and deployment experience to Axon’s customer-focused Technical Account Manager position.