Lead managed security and IT service delivery remotely with Uzado, using technical escalation and compliance expertise across client environments.
Uzado seeks an intermediate-level Manager to guide daily operations across multiple managed clients. You will mentor analysts, manage escalations, and bridge SecOps with ITOps. The work includes ConnectWise, SentinelOne, Microsoft Azure, Microsoft 365, and client-facing risk communication.
Key Responsibilities:
- Lead and mentor managed security and IT analysts
- Serve as the primary technical escalation point
- Manage ConnectWise ticket queues and SLA commitments
- Monitor EDR/XDR and investigate security alerts
- Support incident response and client service reviews
Requirements:
- Three to six years in managed IT or security
- One to two years leading teams or outcomes
- Experience managing client relationships and SLA delivery
- Experience supporting multiple accounts in multi-tenant environments
- Explicit communication translating technical risk for clients
Bring managed services leadership, security operations, and client communication skills to Uzado’s remote Security and IT team.