Lead Workday integrations and API solutions as Ashby’s first Technical Services Manager, guiding a growing team within Customer Success.
This manager leads Ashby’s expanding technical integration services function. You will oversee Integration Consultants and Technical Solution Consultants serving complex enterprise organizations. The work combines team scaling, technical escalation, delivery operations, and customer-focused consulting across sophisticated HR technology stacks.
Key Responsibilities:
- Build and scale Integration Consultant and Technical Solution Consultant teams
- Establish capacity planning, prioritization, quality standards, and delivery processes
- Guide Workday integrations, API solutions, and technical implementation challenges
- Develop technical services offerings and standardize recurring customer solutions
- Partner with Product, Engineering, Sales, and Implementation
Requirements:
- 8+ years in technical consulting, integration services, or implementations
- 3+ years managing and scaling technical resources
- Knowledge of Workday architecture, APIs, authentication, and data mapping
- Experience guiding consultants across concurrent enterprise projects
- Ability to build capabilities ahead of future demand
Bring technical leadership, Workday expertise, and API consulting experience to scale Ashby’s customer integration services.