Job Description

With a focus on the client and caregiver experience and engagement, The Manager will work closely with internal and external stakeholders to support performance reporting to our funders, oversee the event reporting process, and advance the spread of quality improvement and evaluation methodology in order to improve and support the delivery of safe, high quality, effective, effective and fiscally responsible care and services.

We are looking for:

A Full-Time Permanent Manager, Quality, Risk and Performance Improvement

Hours of Work:

Monday – Thursday: 8:30AM to 4:30PM, Friday: 8:30AM to 3:30PM. This is a hybrid work from home role. On-Call is required.

Reports to:

Director, Quality and Performance Improvement

Compensation

Hiring Salary Range: The salary for this role ranges from $80,000 to $95,000 per year, depending on your skills and experience.

On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits

Hybrid Environment

This is a hybrid position, with a mix of3in-office work and2work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.

Health and Dental Benefits

A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan

As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development





We support your continued growth and learning through paid training and professional development opportunities throughout your career.

Responsibilities

Quality Improvement

- Works in partnership with all Client Services Managers to shape a culture of quality improvement and client and staff safety within Circle of Care (CoC)
- Champions quality across the continuum of care and provides expert advice to CoC colleagues and system partners
- Supports the implementation and execution of the evolution of CofC’s client and caregiver engagement.
- Drives the continuous improvement of client experience measurement and organizational reporting of results
- In partnership with the Director of Quality, Risk, and Performance Improvement supports implementation of the organization’s quality measurement and evaluation framework, along with program evaluation cycles that continuously improve Circle of Care’s capability and capacity to deliver quality care to its target populations
- Collaborates with internal leaders to identify and supports quality and process improvement activities, including opportunities for innovation through technology enhancement and best practice approaches, to meet and exceed department and organizational goals




- Collaborates with all levels of Circle of Care teams across different departments to ensure employees have the essential tools, skills, and support to consistently deliver high-quality services

Risk Management and Client Safety

- In collaboration with internal colleagues, stakeholders, and partners, supports the continuous improvement of the organization’s risk event processes
- Conducts client risk event analysis and quality improvement action planning, to reduce or prevent similar events from recurring
- Supports the Director of Quality, Risk, and Performance Improvement in quality and client safety reporting to the Board of Directors and Senior Management Team

Leadership

- Creates a climate of continuous improvement and creativity aimed at systemic change with internal and external partners.
- Develops and sustains a workplace culture that embodies open and transparent communication, a person-centered focus, learning and innovation, accountability for achievement, teamwork, and respect.
- Supports the performance management process, including the creation of professional development plans for direct reports to build their core competencies and personal effectiveness; delivers annual performance appraisals supported by regular coaching sessions.
- Celebrates team success by taking opportunities to express positive expectations of others and supports the implementation of employee recognition and rewards programs.
- Promotes team effectiveness, and proactively addresses morale, cooperation, and productivity issues.
- Deals with employee relations issues based on a sound understanding of good management practices, organizational employees, and the collective agreement, as it pertains

📌 Manager of Quality, Risk and Performance Improvement (Toronto)
🏢 Circle of Care, Sinai Health
📍 Toronto