Lead Card Services risk management and business operations at Fairstone Bank, supporting executive reporting, governance, and strategic execution.

The Director, Business Operations & Risk Management serves as strategic advisor to the Chief Card Services Officer. This leader oversees first-line risk management across Credit Cards, Walmart Rewards Mastercard, Retail Financing, and growth initiatives. The role integrates governance, transformation, operating performance, technology delivery, regulatory readiness, and cross-functional coordination.

Key Responsibilities:

- Lead Business Operations for Card Services and annual strategic planning
- Establish governance routines, scorecards, business reviews, and executive reporting
- Serve as designated first-line Business Risk Manager
- Lead risk assessments, control evaluations, remediation,



and issue management
- Oversee regulatory examinations, audits, and external reviews

Requirements:

- University degree in business, commerce, risk management, economics, or related discipline
- 10+ years of progressive leadership experience in relevant fields
- Experience partnering with executive leadership teams
- Solid understanding of operations, governance, compliance, audit, and operational risk
- Experience leading transformation programs and cross-functional strategic projects

Bring executive leadership, enterprise risk management, governance, and operational effectiveness expertise to Fairstone Bank Card Services.

📌 Director Card Services Risk Management (Toronto)
🏢 Fairstone Bank
📍 Toronto