Manulife/John Hancock is seeking a Global Knowledge Governance & Training Lead to enable employees and service teams with knowledge resources and learning experiences. You will govern knowledge quality, design learning programs, and support adoption of recent processes and technologies across Global People Services.
The role partners with content owners, SMEs, and operations to drive readiness, capability-building, and improved knowledge self-service, service delivery, and outcomes.
📌 Global Knowledge (London)
🏢 Manulife/John Hancock
📍 London
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