Use bilingual claims adjudication expertise with OXARO in Ottawa-Gatineau, supporting applicants through complex benefits and services assessments.

As a Senior Case Manager, you will manage claims from intake through recommendations, using case management systems and claims management principles. The position requires qualified judgment, accurate communication, and technological know-how. You will support OXARO clients while monitoring performance and meeting scheduled timelines.

Key Responsibilities:

- Communicate compassionately with applicants, client members, and staff
- Apply adjudication principles related to causation
- Manage intake, records, validation, and recommendation reports
- Assess claims fairly against processes and eligibility criteria




- Maintain case notes, records, and status updates

Requirements:

- Ten or more years determining complex benefits eligibility
- Experience adjudicating or adjusting serious-loss compensation claims
- Strong customer service and dissatisfied-applicant management skills
- English and French bilingual proficiency
- Ottawa-Gatineau residence and Reliability or Secret clearance eligibility

Bring senior claims management, sound judgment, and bilingual communication to OXARO’s public-sector program services.

📌 Bilingual Senior Claims Case Manager (Ottawa)
🏢 OXARO
📍 Ottawa