Guide Mid-Market customers with strategic customer success expertise from Toronto, working remotely during Eastern time zone business hours. Drive adoption, retention, and growth.

As Riverside’s Mid-Market Customer Success Manager, you will manage a high-volume SaaS account portfolio. You will act as a strategic partner, trusted advisor, and customer voice. The work includes onboarding, adoption, renewals, expansion, and cross-functional collaboration with Product and Marketing.

Key Responsibilities:

- Manage a portfolio of Mid-Market customers
- Lead regular business reviews and high-impact conversations
- Drive platform adoption and enable customer success at scale
- Identify renewal and expansion opportunities
- Collaborate with Product and Marketing on customer insights

Requirements:

- At least three years in SaaS customer success or support
- Experience managing a high velocity of accounts
- Strong English verbal and written communication skills
- Robust analytical and problem-solving skills
- Ability to prioritize multiple tasks and deadlines

Bring SaaS customer success, strategic guidance, and relationship-building skills to Riverside’s Mid-Market customers from Toronto.

📌 Mid-Market Customer Success Manager (Toronto)
🏢 Riverside
📍 Toronto