Apply technical troubleshooting and communication skills as a Customer Support Specialist with Clio in Burnaby or Calgary. Full-time work uses a flex shift model.

Clio’s Customer Support team welcomes early-career professionals, graduates, career changers, and technology candidates. You will become a product expert while supporting legal professionals and their clients. The work combines technical problem-solving, customer education, and product adoption.

Key Responsibilities:

- Handle inbound requests by phone, AI-enabled chat, and email
- Diagnose, troubleshoot, and resolve product issues effectively
- Coach customers on efficient use of Clio products
- Identify additional product or service needs and connect customers
- Capture customer feedback for Product teams

Requirements:

- Bachelor’s degree or diploma, or relevant graduation status
- Excellent analytical, verbal, and written communication skills
- Explain complicated technical concepts to non-technical audiences
- Curiosity about law, technology, and artificial intelligence
- Growth mindset, optimism, and enthusiasm

Build product expertise while resolving technical questions and supporting legal professionals through explicit customer communication at Clio.

📌 Technical Customer Support Specialist (Vancouver)
🏢 Clio
📍 Vancouver