Manage warranty claims and returns for Airbus Helicopters Canada in Fort Erie, Ontario, using analytical tracking and financial reconciliation. Coordinate RMAs, credits, and reimbursements with parent-company stakeholders.

This skilled Warranty Manager oversees the end-to-end warranty and returns process for Airbus Helicopters Canada. The position manages parent-company claims, return material authorizations, credit reconciliation, and compliance with return guidelines. It also supports CSRs through workflows, technical guidance, training, and escalated claim handling.

Key Responsibilities:

- Prepare, submit, track, and manage RMAs and warranty claims
- Reconcile credit memos and investigate discrepancies or denied claims
- Guide CSRs on eligibility, troubleshooting, and documentation requirements
- Maintain claim records, KPIs, databases, and credit logs




- Coordinate returned-item staging, packaging, and shipping activities

Requirements:

- Bachelor’s degree preferred in business, supply chain, logistics, or related field
- Minimum three years’ warranty, returns, customer service, or vendor claims experience
- Experience with RMA systems, vendor policies, and credit reconciliation
- Strong analytical, organizational, interpersonal, and collaboration skills
- ERP or CRM proficiency and advanced Excel or Google Sheets skills

Apply warranty administration, claims tracking, customer collaboration, and credit reconciliation expertise to support Airbus Helicopters Canada.

📌 Warranty Claims and Returns Manager (Fort Erie)
🏢 1326 Airbus Helicopters Canada
📍 Fort Erie