Lead Amazon fulfillment operations in Scarborough, Ontario, using workforce management and performance metrics to protect safety, quality, and delivery promises.

As an Area Manager II, you will oversee up to 80 associates while driving department-level improvements. You will coach teams through operational challenges, strengthen leadership capabilities, and coordinate daily execution. Your work will connect first-mile, middle-mile, and last-mile workflows with customer expectations.

Key Responsibilities:

- Support, mentor, and motivate hourly associates during shifts
- Manage safety, quality, productivity, attendance, and delivery promises
- Conduct planning sessions and coach operational challenges
- Partner with Quality, Human Resources, and Safety teams




- Diagnose performance gaps using advanced analytics

Requirements:

- Two-plus years of employee and performance management experience
- Bachelor's degree or qualifying Amazon or military experience
- Adaptable availability for weekends, nights, and holidays
- Experience managing large teams of 50 or more members
- Experience with performance metrics or process improvement

Apply strategic leadership, analytics, and workforce management to advance Amazon fulfillment performance in Scarborough while serving customer expectations.

📌 Amazon Operations Area Manager II (Toronto)
🏢 Amazon
📍 Toronto