Bilingual English and Spanish customer support defines this ABC Fitness opportunity. Support customers through email, live chat, and phone using Zendesk.
As a Customer Support Specialist, you will support ABC Fitness’s diverse global customer base. You will own issues from initial contact through resolution while explaining solutions clearly. The work includes technical issue reporting, knowledge-base updates, customer relationships, and CRM maintenance.
Key Responsibilities:
- Provide clear support through email, chat, and phone
- Own customer issues through complete resolution
- Identify technical issues and report them to Product
- Create and maintain knowledge-base articles and saved replies
- Demonstrate product capabilities and functionality
Requirements:
- Minimum one year in a customer-facing role
- Bilingual proficiency in English and Spanish
- Excellent customer relationship management skills
- Solid empathy for customer challenges and pain points
- AI literacy, curiosity, and ability to adapt
Bring bilingual communication, empathy, and Zendesk support experience to ABC Fitness customer service and issue resolution.