About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

We are seeking an experienced ServiceNow ITOM Specialist to support the planning, design, configuration, and implementation of ServiceNow IT Operations Management (ITOM) capabilities, with a focus on Discovery, Service Mapping, CMDB, and CSDM 5.0.

This is a hands-on technical consulting role that combines solution design, stakeholder engagement, and implementation expertise. The successful candidate will lead technical workshops, translate business and technical requirements into actionable implementation plans, and directly configure, troubleshoot, and optimize ServiceNow ITOM solutions.

The ideal candidate will bring strong ServiceNow technical expertise, practical infrastructure knowledge,



and the ability to collaborate with cross-functional teams to deliver reliable, scalable ITOM capabilities.

Key Responsibilities

- ead technical discovery, requirements gathering, planning, and solution design workshops with stakeholders and infrastructure teams.
- Translate business and technical requirements into detailed solution designs, implementation strategies, and deployment plans.
- Configure, implement, and optimize ServiceNow ITOM capabilities, including Discovery, Service Mapping, and CMDB.
- Install, configure, and troubleshoot MID Servers, Discovery credentials, schedules, and connectivity.
- Configure, customize, and troubleshoot out-of-the-box (OOB) Discovery Patterns to support infrastructure discovery requirements.
- Implement and maintain CMDB configurations, including CI relationships, Identification and Reconciliation Engine (IRE), and CSDM 5.0 alignment.
- Configure and optimize the CMDB Health Dashboard and CI Class Manager to improve data accuracy, completeness, and overall CMDB health.
- Diagnose and resolve Discovery failures, credential issues, connectivity problems, and other ITOM-related technical challenges.
- Collaborate with server, network, security, cloud, and application teams to identify technical dependencies and resolve implementation challenges.
- Develop and execute testing, validation, and deployment strategies to ensure successful implementation.




- Identify technical risks, gaps, and opportunities for process and platform improvements.
- Produce technical documentation, solution designs, configuration guides, and implementation deliverables.
- Provide knowledge transfer and technical guidance to operational and support teams.

Skills & Qualifications

- Demonstrated hands-on experience implementing and supporting ServiceNow ITOM solutions, particularly Discovery and Service Mapping.
- Strong technical expertise in ServiceNow CMDB, CSDM/CSDM 5.0, CI relationships, and Identification and Reconciliation Engine (IRE).
- Proven experience configuring and troubleshooting MID Servers, Discovery credentials, schedules, and Discovery Patterns.
- Experience modifying and extending out-of-the-box ServiceNow Discovery Patterns to accommodate specific infrastructure requirements.
- Hands-on experience configuring and managing the CMDB Health Dashboard and CI Class Manager.
- Robust troubleshooting capabilities across ServiceNow Discovery, network connectivity, authentication, and infrastructure dependencies.
- Practical understanding of Windows and Linux server environments, networking, VMware virtualization, and cloud infrastructure.
- Experience working collaboratively with infrastructure, networking, security, cloud and application teams.
- Demonstrated ability to facilitate technical workshops, gather requirements and translate findings into actionable technical designs and implementation plans.
- Strong analytical, problem-solving, and root cause analysis skills.
- Ability to independently execute technical configurations and resolve complex implementation cha

📌 ServiceNow ITOM Specialist (Rankin Inlet)
🏢 Compugen
📍 Rankin Inlet