The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.Le technicien de service est chargé d'assurer un excellent service à la clientèle pour l'entretien de son équipement. Vous devrez enregistrer les demandes de service, réparer correctement l'équipement et effectuer le suivi auprès des clients.Veuillez ne pas postuler si vous avez moins de 2 ans d'expérience dans le secteur des services.ResponsabilitésEffectuer l'entretien planifié et préventif des gammes de produits de la Compagnie et de l'équipement de concurrentsRépondre aux appels de dépannage des clients et effectuer les réparations nécessairesPréparer l'équipement neuf avant l'installation et en serviceTenir à jour les dossiers et profils de clientsPréparer et compléter les bons de travail, les réclamations de garantie et les commandes de pièces des clientsÉtablir et maintenir de bonnes relations avec nos clients, le personnel des ventes et la directionRésoudre les problèmes mécaniques et électriques au moyen de manuels de service électroniques ou autres et du personnel de soutien technique des fabricantsFavoriser activement les relations avec la clientèle et réaliser le potentiel de croissance futureExigencesAntécédents, formation ou certification en mécanique/électricité ou en automobileUn minimum de 2 ans d'expérienceSolides aptitudes de communicationPersonne entreprenante qui prend l'initiative et maintient une attitude de continuité et de suiviSolides aptitudes d'organisationAptitudes pour la communication efficace et le service à la clientèleSolides aptitudes pour l'informatiqueCapacité de travailler efficacement dans les situations comportant des changements et/ou des demandes concurrentesFonctionne bien et dans un milieu où les activités se déroulent à un rythme rapideTraite efficacement les documents confidentiels ou pressantsCapable de respecter un budget de dépensesEffectue d'autres tâches connexes au besoin et sur demandePossède un permis de conduire valide et un dossier de conduite sans tacheVoyages requis à l'occasionThe Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.ResponsibilitiesPerform planned and preventative maintenance on company product lines and competitive equipment.Complete customer service break down calls and repairs as scheduledPrepare new equipment for installation and in-serviceMaintain customer records and profilesPrepare and complete customer work orders, warranty claims and parts ordersBuild and maintain our good relationship with our customers, sales staff and managementSolve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnelActively foster key customer relationships and realize future growth potentialRequirementsHave a mechanical / electrical, or automotive background,



training or certificationMinimum of 2 years' experienceStrong Communication skillsSelf-starter who takes initiative and maintains excellent follow-through and follow-upStrong organizational skillsEffective communication and customer service skillsStrong computer skillsAbility to work effectively in situations that involve change and/or competing demandsPerform well in a fast-paced environmentProficient handling of all confidential and time-sensitive materialAbility to stay within budget on expendituresPerforms other related duties as required and assignedPossess a valid driver's license and clean driving recordSome travel requiredSome Overtime maybe requiredBunzl Canada Inc. (bunzlcanada.Ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise.Bunzl Canada is a certified Great Place to Work.We are committed to creating an inclusive, equitable and positive working workplace for all employees so that they experience a strong sense of belonging, while developing individually and professionally.Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland.At Bunzl, you'll find Unlimited Potential... Your Career - - Our Future!Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

📌 Technicien Itinérant/ Field Service Technician (Montreal)
🏢 Bunzl Canada
📍 Montreal