Elevate client interactions as a Bilingual Client Service Representative with Scotiabank in Ottawa, Ontario. This role requires fluency in both official languages to provide exceptional support via phone, email, and chat.As part of the Virtual Channels team, you will engage in purposeful client service while adhering to industry regulations. You'll be responsible for troubleshooting, cross-selling MD Financial Management products, and ensuring compliance with security protocols.



Your expertise will help create a significant impact on client retention and team success.Key Responsibilities:Respond to client inquiries across various channelsProvide advanced troubleshooting and technical supportChampion a customer-focused relationship cultureMaintain detailed knowledge of financial products and servicesMonitor outstanding inquiries and ensure timely resolutionRequirements:University degree in business or commerceExperience in a contact center within financial servicesCompletion of the Canadian Securities Course is an assetFluency in English and French with excellent communicationAbility to manage competing priorities in a quick-paced environmentLeverage your bilingual skills and financial knowledge to enhance client experiences at Scotiabank.

📌 Bilingual Client Service Representative At Scotiabank (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 MD Financial Management | Gestion financière MD
📍 Riviere-des-Prairies—Pointe-aux-Trembles