Lead end-to-end service design for complex transactional digital services as a Senior UX Designer working fully onsite in Toronto. Apply user research and accessibility expertise across five onsite days weekly.This 11-month contract suits an experienced Senior UX Designer specializing in service design leadership and user experience architecture. You will shape multi-channel ecosystems, orchestrate journeys, and develop service blueprints. Collaboration spans product managers, architects, developers, QA testers, and accessibility specialists.Key Responsibilities: Lead service design and user research across transactional digital servicesDevelop journeys, personas, blueprints, architectures, wireframes,



and prototypesFacilitate co-design workshops and multidisciplinary alignment meetingsConduct usability testing and accessibility evaluationsContribute patterns and standards to the enterprise design systemRequirements: Experience leading service design for large-scale transactional servicesExpertise developing journeys, blueprints, specifications, wireframes, and prototypesPractical knowledge of AODA accessibility guidelinesPractical knowledge of WCAG accessibility guidelinesExperience with complex user experience architectureBring service design leadership, research, and accessibility expertise to complex transactional services as Toronto’s onsite Senior UX Designer.#J-18808-Ljbffr

📌 Senior Service Designer Toronto
🏢 randstad canada
📍 Toronto