Lead customer care and billing operations at ENWIN Utilities Ltd. in Windsor, Ontario, using call centre leadership and regulatory awareness.

Reporting to the Manager Customer Care, this Supervisor manages daily Customer Service Centre operations, including Switchboard and Customer Service. The position oversees billing, credit, account services, phone service levels, and unionized employees. It also supports Ontario Energy Board regulated standards and departmental KPIs.

Key Responsibilities:

- Manage daily Customer Service Centre operations and service levels
- Monitor billing, collections, and cash receipt processes
- Coach, train, motivate, and develop Call Centre staff
- Resolve escalated internal and external customer issues




- Manage scheduling, attendance, and absenteeism for customer service staff

Requirements:

- College diploma in Business or related field
- Minimum two years of similar call centre experience
- Awareness of CIS systems, billing, and credit
- Solid communication, interpersonal, leadership, and mentoring skills
- Experience with MS Office, SAP, ODCC, and Northstar

Apply customer service leadership, billing knowledge, and analytical problem solving to supervise ENWIN’s Windsor Customer Service Centre.

📌 Customer Care Billing Supervisor (Windsor)
🏢 ENWIN UTILITIES
📍 Windsor