Lead equipment service operations through preventive maintenance, workflow improvement, and team development in an experienced Service Manager position. Oversee shop and field service supporting rental fleet readiness.

This Service Manager leads shop and field service, parts, warranty, and equipment maintenance. The position requires operational leadership across people, processes, and systems. Success depends on service operations knowledge, safety commitment, SOP development, digital systems, and accountable team coaching.

Key Responsibilities:

- Lead shop, field service, parts, and warranty operations
- Oversee scheduling, work orders, inspections, repairs, and preparation
- Monitor availability, downtime, productivity, and repair turnaround
- Establish consistent processes, SOPs, standards,



and accountability
- Coordinate communication across Service, Operations, Sales, and vendors

Requirements:

- Five-plus years in service management or related equipment service
- Experience leading structured shop or service operations
- Understanding of maintenance, repairs, preventive maintenance, and readiness
- Experience with warranty, parts, and service cost control
- Valid driver's licence and acceptable driving record

Apply equipment service leadership, process discipline, safety standards, and team coaching to strengthen reliable rental fleet operations.

📌 Equipment Service Operations Manager (Kitchener)
🏢 National Rent-All
📍 Kitchener