Manage B2B software relationships remotely from South Africa, using strategic planning and exceptional communication to support key client accounts. Work from home anywhere nationally.
This experienced Client Relationship Manager serves as the primary liaison for important clients. The position focuses on understanding needs, demonstrating platform value, and supporting satisfaction and success. Strategic account planning, business reviews, risk mitigation, and collaboration with sales, product, and technical teams are central responsibilities.
Key Responsibilities:
- Manage portfolios of key client accounts and nurture partnerships
- Develop strategic account plans supporting client objectives
- Conduct business reviews covering value, performance, and opportunities
- Identify risks and implement retention mitigation strategies
- Coordinate client experiences with sales, product, and technical teams
Requirements:
- At least five years in account or client relationship management
- Experience managing enterprise client portfolios and driving growth
- Exceptional communication, presentation, and interpersonal skills
- Solid business acumen and strategic thinking abilities
- CRM software proficiency, including tools such as Salesforce
Apply strategic thinking, client communication, and account management expertise to strengthen B2B software relationships remotely across South Africa.