Coordinate wireline, IP, SIP, and Managed Wi-Fi deliveries onsite in Brampton, supporting Rogers Business customers across Canada.
As a Customer Delivery Specialist, you will manage business orders and lead standard deployments across Wireline, Data Centre, IOT, and Service Migrations. The work supports defined milestones, customer requirements, sales, and growth across Rogers Business lines. You will use Salesforce, CBS, and unified desktop tools.
Key Responsibilities:
- Coordinate and administer business customer order fulfillment
- Validate Clean Order Package requests through Salesforce
- Plan delivery requirements with internal and external resources
- Facilitate status meetings and oversee critical milestones
- Coordinate firm installation dates with customers
Requirements:
- Two or more years in telecommunications
- Knowledge of Rogers Business services and procedures
- Knowledge of Ethernet, IP, SIP, MPLS, Wi-Fi, and UCC
- Proficiency with CBS, Salesforce TOM, and unified desktop
- Post-secondary technology or telecommunications education
Bring telecommunications coordination, technical knowledge, and customer communication skills to Rogers Business delivery projects in Brampton.