Lead customer care operations at ZEISS through service billing, order entry, and daily workflow coordination in a hands-on supervisory capacity.

The IQR Customer Care Operations Supervisor coordinates service and sales administration activities while personally managing assigned transactions. This hands-on supervisor guides team priorities, monitors workflow, and supports responsive customer service. The work includes service orders, contracts, billing, invoicing support, sales coordination, and process improvement.

Key Responsibilities:

- Assign daily priorities and monitor Customer Care Administration workflow
- Manage service orders, sales orders, contracts, and customer accounts
- Coordinate billing, order entry, invoice, and scheduling issue resolution
- Coach team members on quality, productivity,



and customer responsiveness
- Improve work instructions, documentation, and service administration processes

Requirements:

- Bachelor’s degree preferred; equivalent related experience may be considered
- Three to five years’ related business operations experience preferred
- Prior employee leadership or team workflow coordination experience preferred
- SAP ERP and CRM experience required or strongly preferred
- Microsoft Office proficiency, especially Excel, Word, Outlook, and Teams

Apply customer care, service billing, order entry, and team leadership expertise within ZEISS IQR operations.

📌 Customer Care Operations Supervisor (Toronto)
🏢 Carl Zeiss Canada
📍 Toronto