Randstad Canada is seeking an experienced Genesys Application Support Specialist to join the Contact Center Technology & Operations team in office in Vancouver for a 12-month contract. You will lead AMS operations, manage incidents, and design complex call routing and digital engagement workflows.
As the SME for Genesys Cloud voice, IVR, chat, and digital channels, you will mentor staff, drive continuous improvement, and provide secondary oversight for Verint and NICE platforms to optimize
📌 Genesys Cloud AMS Lead (Vancouver)
🏢 Kelly
📍 Vancouver
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