Support fertility financing customers with clear communication and careful loan servicing at Lettuce, Canada’s dedicated fertility financing partner. Help patients move forward with confidence.

As a Patient Financing Specialist, you will manage relationships from application through final payment. You will guide patients through funding, explain payment schedules, and handle servicing requests. Your work will also support fertility clinics and improve how Lettuce serves patients.

Key Responsibilities:

- Guide patients through applications and funding by phone, email, and chat
- Manage payment changes, debit updates, payoff quotes, and inquiries
- Restructure financing plans within established policy frameworks
- Answer clinic questions about approvals, disbursements,



and refunds
- Maintain accurate loan management system records

Requirements:

- Two-plus years in loan servicing, banking, collections, or customer success
- Comfort with numbers and explaining payments in plain language
- Empathy and clarity during difficult financial conversations
- Solid organization, writing, dependability, and follow-through
- Curiosity about lending and fintech

Bring empathy, financial clarity, and dependable servicing to fertility patients and clinic partners through Lettuce financing.

📌 Patient Financing Customer Specialist (Toronto)
🏢 lettuce
📍 Toronto