About Us:

Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists, and Roof Top Derrick Cranes. Our service business offers employees opportunities to work across different areas and expand their skills and training. Many employees achieve formal certifications, including Electrician, Millwright, and Elevating Device Mechanic. We seek versatile employees who are interested in contributing across our service operations. We provide competitive wages and comprehensive benefits in a strong team environment built on honesty and integrity.

Job Overview:

The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and coordinates parts and service dispatch on an ongoing basis. Periodic after-hours availability is required to support technicians and clients.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must

QUALIFICATIONS:

- Robust organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
- Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.




- Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
- Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
- 2+ years’ experience dispatching personnel & equipment would be an asset.
- Strong sales skills with the ability to recognize opportunities to promote our products and services.
- 2+ years’ experience calculating project costs as well as creating and following up on customer quotations.
- Experience working with Preventative Maintenance programs
- Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
- Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
- Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
- Produces professional written correspondence with strong email etiquette.
- All other duties as assigned.

KEY RESPONSIBILITIES:

Daily Dispatch:

- Daily coordination of field technicians and sites to perform mobilizations, servicing, troubleshooting and repairs.
- Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.




- Plan and book subtrades in correlation of scheduling needs (trucking, contractors, engineers, inspectors, etc.)
- Organize and book out of town travel for Technicians. (Hotels, flights, rental vehicles, etc.)
- Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
- Ensure addresses, contacts & project information required by Technicians is readily available for them to perform their work in an efficient manner. (Site books, manuals, engineering, installation instructions, etc.).
- Monitor upcoming weather conditions and adapt work schedules accordingly.
- Set holiday schedules in alignment with employee ratio to best manage the workload as per the season. (This schedule includes time away at training.)

Diagnosing & Troubleshooting:

- Answer incoming calls from clients, assess their equipment needs and propose solutions.

- Discuss repair recommendations with Technicians to ensure accurate timeline & scheduling to resolve issues.
- Determine the proper combination of technicians, skillsets, tools, and parts to send to site to resolve the issues.

Administration:

- Create service tickets, purchase orders and planned maintenance.
- Approve technician timecards and service invoices.
- Produce Technical Safety BC (TSBC) inspection documents and compliance completion reports.
- Assist with keeping technician training up to date.

Fleet and Customer Equipment Management: (PM Program)

- Serve as a backup to the Equipment Maintenance Planner for the Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories as well as

📌 Service Advisor (Abbotsford)
🏢 Bigfoot Crane
📍 Abbotsford