Lead Azure cloud infrastructure operations as a Service Delivery Manager, combining service management expertise with operational leadership and stakeholder management.

This experienced manager oversees enterprise IT service delivery across IaaS and PaaS environments. You will coordinate distributed onsite and offshore teams while aligning delivery with SLAs, KPIs, governance, and compliance requirements. The role supports reliable services and continuous improvement.

Key Responsibilities:

- Manage end-to-end Azure Cloud Infrastructure operations
- Monitor service availability, performance, and infrastructure metrics
- Oversee Incident, Problem, Change, and Service Request Management
- Lead continuous service improvement initiatives
- Present operational reports, service reviews, and improvement plans

Requirements:

- 8+ years of overall IT industry experience
- Enterprise IT Service Delivery Management experience
- Hands-on understanding of Azure IaaS and PaaS
- Experience managing distributed onsite and offshore teams
- French proficiency and SLA/KPI governance knowledge

Apply Azure operations, service management, and leadership expertise to strengthen enterprise infrastructure delivery and continuous improvement.

📌 Azure Cloud Service Delivery Manager (Montreal)
🏢 N2P Systems
📍 Montreal