Lead Fidelity’s insurance operations build-out using life insurance expertise and operational leadership on a adaptable hybrid schedule in Toronto.

As Team Manager, Insurance Operations, you will establish Fidelity Wealth’s insurance operations function from inception. You will design operating models, workflows, controls, service standards, and governance while recruiting and developing Insurance Operations Associates. The function will support onboarding, policy administration, underwriting, servicing, compliance, and operational excellence.

Key Responsibilities:

- Build Fidelity Wealth’s Insurance Operations function from inception
- Establish workflows, controls, metrics, governance, and service standards
- Recruit, lead, coach, and develop Insurance Operations Associates
- Oversee applications, policy administration,



renewals, and servicing
- Manage carrier and Managing General Agency relationships

Requirements:

- Five-plus years in insurance operations or related financial services
- Leadership experience recruiting, managing, and developing teams
- Deep knowledge of life insurance operations and policy administration
- Experience with carriers, MGAs, controls, governance, and service standards
- English and French bilingualism; LLQP or willingness to obtain

Bring life insurance operations, team leadership, and governance expertise to build Fidelity Wealth’s scalable insurance capability.

📌 Insurance Operations Team Manager (Mississauga)
🏢 Fidelity Canada
📍 Mississauga