Drive impactful contact centre operations at GreenShield as the Director, focusing on automation and enhanced customer interactions. Your strategic leadership will shape our digital-first approach.In this crucial role, you will report to the Vice President of Enterprise Service, leading initiatives to optimize team performance and stakeholder engagement. Your experience in managing large frontline teams will be essential in ensuring high-quality service delivery.



Collaborate effectively to steer complex changes and enhance operational efficiencies within our non-profit organization.Key Responsibilities:Lead and develop managerial staff within the contact centreImplement process improvements and AI solutionsMonitor and analyze service performance metricsEngage with cross-functional teams for cohesive operationsAdvocate for both customer and employee interestsRequirements:7+ years of progressive leadership experienceStrong knowledge in budget management and capacity planningAbility to create and adapt long-term strategic plansExperience in working with diverse teams and stakeholdersProficiency in relevant technologies, like Microsoft Dynamics 365Bring your extensive experience and passion for better health as you lead transformative initiatives at GreenShield.#J-18808-Ljbffr

📌 Director Of Enterprise Contact Centre Operations (Windsor)
🏢 Green Shield
📍 Windsor