We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and equipment maintenance, ensuring our rental fleet and customer equipment remain secure, reliable and ready for work.

The successful candidate will bring strong operational leadership, developing people, processes and systems while driving consistency, accountability and continuous improvement across the department. This includes strengthening preventive maintenance, implementing effective SOPs, improving technology and workflows, and building team capabilities through coaching and training.

The ideal candidate understands equipment service operations and is a confident leader who can make sound decisions, develop a high-performing team and maintain high standards of safety, service and performance. A mechanical background is not required, but a robust understanding of how a service department operates is essential.

Key Responsibilities

- Lead the service department, including shop and field service, parts and warranty support.
- Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
- Partner with Operations and Sales to prioritize equipment based on rental demand, customer commitments and business needs.
- Monitor equipment availability, downtime, technician productivity, repair turnaround, repeat failures and overall service performance.
- Establish and maintain consistent service processes, SOPs and standards that improve efficiency, accountability and quality.
- Develop training and development plans for the service team,



including opportunities to establish and grow an apprenticeship program.
- Build a team-first culture based on safety, respect, coaching, accountability and continuous development.
- Oversee parts management, including inventory, procurement, availability, stock control and cost management.
- Manage the warranty process, including registrations, claims, documentation, manufacturer communication and recovery.
- Monitor labour, parts, outsourced repairs, warranty recovery and other service-related costs.
- Coordinate vendor repairs, mobile service and outsourced work when internal capacity or capabilities are unavailable.
- Leverage and improve digital tools and systems to support work orders, reporting, service tracking and team productivity, and help train the team on their effective use.
- Maintain accurate service histories, inspection records, work orders, maintenance documentation and equipment status information.
- Ensure service operations, equipment, tools and work practices meet company safety standards and applicable regulatory requirements.
- Investigate equipment failures, repeat repairs and customer service concerns and implement corrective actions.
- Identify opportunities to improve service operations and independently develop and implement solutions.
- Coordinate communication between Service, Operations, Sales, manufacturers, suppliers, vendors and customers.





We are seeking an experienced Service Manager to lead and strengthen our service operations as we continue to grow. This role will oversee shop and field service, parts, warranty and equipment maintenance, ensuring our rental fleet and customer equipment remain safe, reliable and ready for work.

The successful candidate will bring strong operational leadership, developing people, processes and systems while driving consistency, accountability and continuous improvement across the department. This includes strengthening preventive maintenance, implementing effective SOPs, improving technology and workflows, and building team capabilities through coaching and training.

The ideal candidate understands equipment service operations and is a confident leader who can make sound decisions, develop a high-performing team and maintain high standards of safety, service and performance. A mechanical background is not required, but a strong understanding of how a service department operates is essential.

Key Responsibilities

- Lead the service department, including shop and field service, parts and warranty support.
- Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
- Partner with Operations and Sales to prioritize equipment based on rental demand, customer commitments and business needs.
- Monitor equipment availability, downtime, technician productivity, repair turnaround, repeat failures and overall service performance.
- Establish and maintain consistent service processes, SOPs and standards that improve efficiency, accountability and quality.
- Develop training an

📌 Service Manager (Kitchener)
🏢 National Rent-All
📍 Kitchener