Job Description

Scheduling Coordinator

Health Services – Peel Regional Paramedic Services

Status: 1 Regular Full-time and 2 Temporary Full Time (6 Months)

Hire Range: $71,549.00-$80,493.00 per annum

Work Mode: Hybrid

Location: Fernforest Paramedic Reporting Station, 1600 Bovaird Drive E, Brampton

Hours of Work:70 hours biweekly; 11‑hour rotating shifts between 5:00 a.m. and midnight, Monday–Sunday.

Who we are:

Peel Regional Paramedic Services provides expert and reliable pre-hospital medical care to residents and visitors of Peel, offering compassionate treatment while prioritizing the well-being of our community. Our dedicated Operations Team work around the clock with key partners, including local police, fire departments, hospitals, and the Mississauga Central Ambulance Communication Centre, to ensure the 911 system operates seamlessly 24/7. In addition to emergency services, we are committed to enhancing community health through various outreach programs and initiatives.

The Role:

As the Scheduling Coordinator, you will be responsible for maintaining appropriate staffing levels to support daily coverage requirement to Paramedic Services through consistent application of process work and analysis. You will also be accountable for the daily scheduling of approximately 700 Paramedics, 30 operational Superintendents/Commanders, and 80 Logistics personnel.

What you will do in this role:

- Booking daily staffing coverage, the coordination of absences and related backfilling, and medium and short-term coverage forecasting in order to maintain maximum Paramedic coverage in the Region
- Follow the articles of the Collective Agreement,



Process Maps, and Standard Operating Procedures in performing all tasks
- Coordinate schedules of Paramedics, Superintendents, and Logistics staff
- Process availability sheets of part time and temporary Paramedics and provide schedules within specified deadlines
- Assign ad hoc shifts based on part time/temporary employee availability as required
- Provide monthly compliance reports and analyse data based on reports within specified deadlines
- Backfill longer term vacancies with temporary assignments within specified timeframes and parameters
- Book overtime shifts
- Collect and process time off and shift change requestsMaintain position management attributes for all Paramedic employees
- Update the timekeeping database to ensure balanced coverage, accurate historical records for data and trends, and for accurate payroll preparation
- Maintain the daily schedules and duty rosters noting the work location of all staff
- Coordinate new hire mentorship, Paramedic Continuing Service Education, Advanced Care Paramedic Training, court attendance, and meetings for all Peel Regional Paramedic Services (PRPS)
- Work with partners to coordinate return to work, modified duties, backfill and any alternate arrangements or special / emergency events




- Provide guidance, expertise, and input with decision making

What the role requires

- Minimum grade 12 education or equivalent
- A minimum of two years of scheduling experience within a large, agile environment
- Able to follow process maps, understand the Collective Agreement, and Standard Operating Procedures

Skills/Abilities:

- Strong knowledge of Microsoft Excel, Teams, Outlook, and Visio
- Ability to work with Scheduling Software including JBS
- Polished communication skills
- Excellent organization and time management skill
- Strong planning and analytical skills
- Demonstrated ability to work effectively both independently and as a member of a team
- Able to prioritize, make decisions and meet deadlines in a fast paced and ever-changing work environment
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

- Scheduling experience in a unionized environment

Other Requirements:

- A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

Perks @ Peel and why you will love working for us:

- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Voluntary enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Annual performance review and merit increases bas

📌 Scheduling Coordinator (Caledon)
🏢 Regional Municipality of Peel
📍 Caledon