Build payment partner programs at Brex in Vancouver, using operating models, reporting, and cross-functional communication in a hybrid workplace.

As Partner Operations Program Manager, you will manage the operational foundation for Brex’s external payment ecosystem. You will define programs, establish SLAs and KPIs, reconcile fees, and improve partner performance. The work connects Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners.

Key Responsibilities:

- Define partner-management processes, governance, documentation, and escalation paths
- Establish SLAs, KPIs, reporting cadences, and performance reviews
- Build reporting on performance, incidents, risks, and opportunities
- Own fee reconciliation, contractual terms, payments, and records




- Lead readiness, incidents, corrective actions, and process improvements

Requirements:

- Three-plus years in partner, payments, financial, or vendor operations
- Experience building operating programs and partner governance structures
- Fee, invoice, or financial reconciliation experience
- Analytical skills with spreadsheets, data tools, SQL, or similar tools
- English fluency and solid stakeholder-management skills

Apply payment operations, partner governance, reconciliation, and analytical skills to strengthen Brex’s scalable programs in Vancouver.

📌 Payment Partner Operations Manager (Vancouver)
🏢 Brex
📍 Vancouver