Lead IT delivery and client relationships in a hybrid Ontario position, coordinating global teams and managing complex stakeholder expectations. Bring robust business acumen and delivery leadership.
As an experienced IT Delivery Manager, you will connect client stakeholders with onshore and offshore delivery teams. You will oversee execution, customer satisfaction, and account growth while translating business needs into actionable requirements. The role requires SDLC knowledge, stakeholder management, and experience with Agile, Scrum, Waterfall, or hybrid methodologies.
Key Responsibilities:
- Manage trusted relationships with client stakeholders
- Translate business objectives into delivery requirements
- Coordinate global teams for seamless project execution
- Monitor timelines, deliverables, risks, and service commitments
- Lead escalations, reviews, and continuous improvement efforts
Requirements:
- 18+ years in IT services or related industries
- 5-8 years in client or account management
- Knowledge of SDLC, infrastructure, and delivery models
- Executive stakeholder and presentation management skills
- Bachelor's degree in a related field
Apply IT delivery, client management, and governance expertise to support Cognizant customers across hybrid Ontario engagements.